ali@behavingcanines.co.uk

07792 707 377

Leatherhead, Surrey.

Terms and Conditions

© 2019 Ali's Behaving Canines

TERMS AND CONDITIONS

Please ensure that you have read and understood these Terms and Conditions before making a booking with Ali's Behaving Canines.  By booking a consultation with Ali's Behaving Canines, you are deemed to have read and accepted them.  We reserve the right to amend our Terms and Conditions at any time, and will notify clients via e-mail in the event of this.  Any changes will be effective immediately and it is the responsibility of our clients to read these.

CANCELLATION POLICY

Cancellations must be made in writing via text message or e-mail.  Cancellations will be subject to the following fees:

  • Any cancellations made 7 days or less  prior to the agreed upon consultation date will incur a £20 cancellation fee

  • Cancellations made before the 7 day period will not incur a cancellation fee

  • Cancellations made under 24 hours prior to the agreed upon consultation time will be charged at the full rate of the booked session


We will always endeavour to re-arrange consultations if possible, but please be aware that if you cancel a consultation that is booked in at the last minute, it is likely there will be a short wait for another available date.

DATA PROTECTION

The information collected on your booking form and by our website will only be used as contact information and a record of you and your dog.  We may use this information in the future to contact you with regards to bookings and training information.  Your information will not be passed onto any third parties.  We may occasionally send out offers and promotional material via e-mail, notifying you of any future opportunities for you and your dog. If you do not wish to receive promotional emails from us, please opt out by e-mailing

PAYMENT

For payment of Behaviour Consultation, a non-refundable deposit of £50 will need to be paid via BACS when returning your completed pre-consultation questionnaire.  The remaining balance of £50 can be paid via BACS or cash.

Payment for other services (1-2-1 Training Consultation, 1-2-1 Follow Up, Behaviour Follow Up) can be made via either BACS or cash.

  • BACS payments must be paid in full at latest on the day of the consultation

  • Cash payments must be made in full on the day of the consultation

SAFETY

Animal aggression can cause injury including fatal injury to other animals and people.  Treatment of aggression is not guaranteed to be successful and modifying the behaviour does not assure that aggression will be successfully controlled.  It is the responsibility of the owner to ensure that their dog does not cause harm in the future.  Precautions that can be taken to ensure a dog is safe may include, but are not limited to:

  • Keeping a dog on lead

  • Teaching a dog to wear a muzzle when in public

  • Asking for space and alerting other people that a dog may have aggressive tendencies

  • Keeping a dog contained behind fences and doors where necessary

  • Not allowing a dog to mix with certain dogs or people

Owners are responsible for their dogs at all times.  It is highly recommended that they have adequate pet or home insurance that provides cover for liability, property or third party.

Ali's Behaving Canines can refuse to work with a dog if we believe that the dog poses substantial risk to our safety based on the information provided by the person booking the appointment.    In the event that the dog has displayed aggression (aggression that we believe to be a safety risk) towards us upon meeting, we can refuse to continue training.  In this instance, you will receive a refund for your booking, minus a £10 administration fee and any mileage fees that have been charged.

IMPLEMENTATION OF TRAINING

Ali's Behaving Canines will aim to create a training plan that is tailored to both you and your dog, guiding you through the training with e-mail and phone support following a consultation.  Post consultation, it is the owner’s responsibility to ensure that the advised training is implemented and adhered to, following the guidelines set out by the trainer.

PREGNANT BITCHES AND BITCHES IN SEASON

Ali's Behaving Canines can refuse to work with a pregnant bitch or a bitch in season if we feel it is detrimental to the health of the dog or her unborn puppies.

CHILDREN AT CONSULTATIONS

Children may be present for a consultation however, parents are responsible for their children during a consultation.  Children are expected to conduct themselves in a calm manner and keep noise levels to a minimum.  Children may not handle dogs during a consultation, all handlers must be aged 18 years or over.

MILEAGE FEES

Ali's Behaving Canines operates out of Leatherhead, Surrey and covers a 20mile radius from this location outside of the London area.  Consultations within the 20miles radius are priced as listed on our website.  Any consultations that exceed 20miles will incur a mileage fee of £0.40p per extra mile.  This will be an additional charge onto the standard fee.

OUR METHODS

Ali's Behaving Canines practise positive, force free techniques, avoiding the need to use physical correction of any type.  Any owners who wish to use physical correction or aversive training tools (which may include, but is not limited to: prong collars, choke chains, spray bottles, pet correctors) will be asked to seek training advice from alternative sources.

MEDIA

We may wish to photograph or film your dog to document training progress and use for marketing material.  These images may appear on our website and/or social media pages.  We will always ask for your permission before uploading any content that may contain images or footage of your dog.  If you do not wish for your dog to be photographed or filmed, please do let us know by e-mailing.